User Doc Link not working
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- Posts: 4
- Joined: Tue Jan 31, 2023 2:04 pm
User Doc Link not working
The user documentation link to the wiki on https://www.danielgm.net/cc/ to https://www.cloudcompare.org/doc/wiki/ does not work.
Re: User Doc Link not working
Works fine on my side... maybe a temporary issue?
Daniel, CloudCompare admin
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- Posts: 4
- Joined: Tue Jan 31, 2023 2:04 pm
Re: User Doc Link not working
I checked with chrome and firefox now. It works. It does not with safari. Anyone else having problems with safari?
Re: User Doc Link not working
I have this issue with Safari on macOS. I haven't tested with any other browser yet. With Safari I frequently get "Failed to open page" and a message saying:
Edit: I now tested with Firefox on macOS, and it works without issues. I still think there is some strange issue with the Wiki, since I've never seen this happen before with any other site.
Sometimes it works, though, but most often not.Safari can’t open the page “https://www.cloudcompare.org/doc/wiki/i ... ation_Tool” because the server unexpectedly dropped the connection. This sometimes occurs when the server is busy. Wait for a few minutes, and then try again.
Edit: I now tested with Firefox on macOS, and it works without issues. I still think there is some strange issue with the Wiki, since I've never seen this happen before with any other site.
Last edited by bjorn on Sun Jun 09, 2024 10:58 pm, edited 1 time in total.
Re: User Doc Link not working
It is possible that the server is a bit overloaded from time to time (the wiki seems to require quite some resources).
Daniel, CloudCompare admin
Re: User Doc Link not working
I’m pretty confident it’s not because the server is overloaded. I can have Firefox and Safari opened side by side. Firefox always loads the page. It has not failed one single time. With Safari it fails 99% of the time.
Or if it’s because of overload, then it drops Safari browsers in favor of other browsers.
Or if it’s because of overload, then it drops Safari browsers in favor of other browsers.
Re: User Doc Link not working
I had a quick look at this dumping the traffic with tcpdump. It looks like Safari is less patient than Firefox. Your webserver responds very slowly, and when there is no data for a couple of seconds, then Safari drops the connection and shows "Failed to open page". Firefox patiently waits for the data to load.
Several seconds, in the range of 2 to 5 seconds, can pass between packets from the server. So yes, it actually looks like the server is heavily overloaded.
Several seconds, in the range of 2 to 5 seconds, can pass between packets from the server. So yes, it actually looks like the server is heavily overloaded.